Path overview
Four stages from first ask to ongoing fit.
- 1 Clarify support goals and sport context.
- 2 Set privacy boundaries before the first match.
- 3 Receive a fit-based provider introduction.
- 4 Keep continuity intact if the fit needs to change.
Athlete path
Find care through a path built around trust.
This is where the athlete journey starts. 13th Care begins with support goals, makes privacy explicit, shapes the first introduction around fit, and protects continuity if the match needs to change.
- Athlete-defined goals
- Privacy stays explicit
- Continuity stays protected
Start here
The athlete care path
This flow is designed to feel calm, private, and credible from the first click. Use the stages to see how the athlete experience moves from need to fit.
Athlete care path
01 / 04
Start with what the athlete actually needs, not what the system assumes.
Care begins with the athlete's real reason for reaching out: performance pressure, injury recovery, burnout, identity strain, transition, or something harder to name.
Support focus
The intake keeps needs specific instead of flattening them into a generic mental health form.Fit signal
Matching starts by asking what kind of relationship can actually hold after first contact.- Goals stay athlete-defined
- Sport context is captured early
- Pace and urgency both matter
Trust marker
The athlete does not have to translate their story into generic language to get started.Athlete care path
02 / 04
Privacy is named early so trust is not left implied.
Athletes can set boundaries around confidentiality, communication, and what would make care feel safe before a provider is ever introduced.
Boundaries
Preferences around visibility, disclosure, and contact style become part of the care path itself.Independence
Trust grows when the athlete experience is clearly separate from team-side pressure and reporting.- Confidentiality stays explicit
- The athlete chooses what feels safe
- Independence is visible from the start
Trust marker
No team-side pressure sits inside the athlete flow, which lowers the cost of asking for care in the first place.Athlete care path
03 / 04
The first introduction is shaped around fit, not just the next opening.
13th Care narrows toward a believable first match using support need, sport context, communication style, and the practical realities that affect follow through.
Provider readiness
Providers are evaluated for sport-specific readiness before they appear in the athlete path.Match quality
The introduction is meant to feel thoughtful, private, and credible from the first message onward.- Communication fit is part of matching
- Logistics are filtered before the intro
- Specialization stays visible
Match marker
The athlete is not pushed into a directory-style choice. The first introduction is curated to feel usable.Athlete care path
04 / 04
Continuity stays intact if the first fit is not the right one.
Rematching is treated as support, not failure. The athlete does not restart from zero or lose the context that was already shared to reach care.
Rematch path
Shared context carries forward so the next introduction can move faster and feel more informed.Continuity
The goal is not to defend the first match. It is to keep the athlete moving toward care that lasts.- Adjustment is normal
- No restart from zero
- Care keeps moving forward
Continuity marker
A better fit is treated as a continuation of care, not a correction the athlete has to earn.Next step
See how the system supports this path.
The athlete path shows the user journey. The broader matching model explains how privacy, sport context, and continuity are built into the system underneath it.